HOT SPOTS and LINKS

Located on the page are hot spots that link you to other areas of the pharmacy site. These hot spots can be identified by your cursor's behavior when it passes over one of them. On most browsers, the cursor will change from a pointer to a small hand. Additionally, a brief description will display in the status bar along the bottom of the browser window that indicates the destination of the link. There are three standard hot spots on a pharmacy home page. The hot spots are located in the blue jump panel that fills the left margin. Each hot spot is linked to a different location within the pharmacy web site. The hot spots along with their destinations are listed below:

	Returns to the pharmacy home page
	Brings up this help system.
	Starts email session with the pharmacy

When you click on one of the hotspots, your browser returns and displays a new page.

WEB SITE ORIENTATION

Most of the pages within the Refill Rx web site offer home or back buttons. Some however, only allow you to return by using your browser's back button. This help page is an example of the latter type. If you'll notice, there is a message at the bottom of this page instructing you to use you browser's back button. The back button is also the only means you will have to return to the Refill Rx web site from an outside link. For instance, if your pharmacy's home page offers you a link to an outside site, then you would only be able to return by pressing the back button on your browser. Pressing the home button on an outside site's page will take you to that site's home page.

MAKING THE PHARMACY'S HOME PAGE A FAVORITE

As a convenience, it is recommended that you add the pharmacy's home page to your browser's favorites list. This will make it easier for you to quickly find the site. By adding it to your favorites, you'll be able to select if from a list and have the site come right up. This is also useful for when you stray too far from home while navigating or following links. MS Internet Explorer offers two ways to add a page to your list of favorites. One is to press Ctrl-D on your keyboard while the page is displayed in your browser. The other is to click on either the favorites menu choice or the favorites tool bar button. Either way a dialog will appear that lets you add the page to your list of favorites. Netscape Navigator offers the same two methods as Explorer, but refer to the favorites as bookmarks.

2. Refill Rx Online Pharmacy

The Refill Rx Online Pharmacy is the area of the pharmacy Web site where you interact with the pharmacy to submit refill requests and to view and print prescription data. The entry point into the online pharmacy is located at the bottom of the pharmacy's home page. Here you enter the Patient ID from your Refill Rx ID card. Upon doing so, you will be taken to the home page of the Refill Rx Online Pharmacy. The page has the typical Refill Rx layout. To the left is the jump panel and at the top of this page is the pharmacy banner. The remainder of the page is the online pharmacy. When the online pharmacy initially loads, a welcome message is displayed directly below the pharmacy banner. This message displays a brief overview of the online pharmacy plus current and upcoming information regarding the Refill Rx service. Immediately below the welcome message is your Personal Rx Profile. This profile is a list of all of the prescriptions under your name at the pharmacy. Think of the list as a collection of record, with each record representing a prescription. A snapshot of the actual entry point to the Refill Rx Online Pharmacy taken from the pharmacy's home page is shown below. The edit box located to the right of Patient ID is where you enter the Patient ID from your Refill Rx ID card. Upon pressing enter you are taken to the home page of the Refill Rx Online Pharmacy.

It's easy to refill or status your prescriptions using Refill Rx _MT
Simply type in your Patient ID

3. Refill Rx Personal Rx Profile

This is a list of your prescriptions. Using this list, you can submit refill requests, view patient education leaflets, and check on the status of a request. Below is a sample record from a Personal Rx Profile.

		GANTANOL 500MG TABLET    Rx 425049 Last Filled Over 3 Months Ago On Sep 2 1998 Due 88 Days Ago on Sep 5 1998 Prescribed by: DEETS, KENNETH A.   (407) 555-0987
		You Pickup  Delivery UPS FedEx Should be refilled now!

The record contains a status icon, the name of the drug, the prescription number, when last filled, when next fill is due, prescriber name and phone number, pickup option, and a status message. The drug name is also a link to the patient education information for the drug. The prescription number is also a link, but to the online label instead. Both of these links are active in the sample above. To try them out click on them. Clicking on the drug name will bring up an education sheet for GANTANOL 500MG TABLET. Clicking on Rx 425049 will bring up the Refill Rx Online Label for prescription 425049. These prescription profile records work in conjunction with a set of buttons located at the end of the profile. These buttons along with the message box are shown below.

Refill Requests

You can submit requests for up to 10 refills at a time. The limit of 10 is set by the fact that 10 is the maximum number of refills that will display on a single profile page. To submit more than 10 or to submit prescriptions that are not listed on the current profile page, you must first submit the ones that you have checked on the current page, and then click the Continue Profile button. You CANNOT accumulate checked prescriptions. This means that when you leave a profile page, the checkboxes that you selected are not remembered. You can ONLY submit refills for the current profile page.

To submit refill request(s), you first check the box in each of the prescription records for which you would like to submit a refill request, and then click on the Refill button shown above. If you would like to submit a message the enter the text into the Message to the Pharmacist memo box. Only one message per refill request set. You cannot associate a message with a particular prescription. If you want to do this, then submit the prescriptions individually. The other two buttons allow you to retrieve the next 10 records or return to the pharmacy home page.

Prescription Statuses

When the screen refreshes, the status will change to reflect that the prescription has been accepted for refill. All prescriptions are eligible for refill, irregardless of their status. Some just require the doctor's approval or assistance. Most times the pharmacist can take care of the contacting the doctor's. You can always check the status of your request by simply bringing up or refreshing the profile. The profile records always reflect the current status of requests.

Message to the Pharmacist

Located just below the profile is a box that allows you to send a message to the pharmacist. The message applies to all refill requests. The only way to submit individual messages, is to send the request one at a time.  There is NO way to submit only a message to the pharmacist. Messages are only delivered if at least one prescription has been checked.

4. Refill Rx Control Panel

When the pharmacy is not online, the Personal Rx Profile will not display. This is because your list of prescriptions must be retrieved directly from the pharmacy. No prescription information is stored on the Refill Rx Web server. However, you can still submit requests to the Web server using the the Refill Rx Control Panel shown below. The control panel allows you to enter a prescription number and submit it to the Web server. The Web server will queue the request at that time, and then later when the pharmacy comes online, the server will submit the request.

5. Refill Rx Online Label

Below is a sample of the online pharmacy label. To view an online label simply click on the Rx number link within the profile record (See above).

The information comes directly from the prescription database of the pharmacy, and should match the label on your bottle. The first line gives the last date that the prescription was filled. The middle three fields show the name of the medication, the prescribing doctor, and the directions for taking the prescribed medication. The last set of fields provide information for the prescription that is useful for determining its refill status. Quantity Remaining shows how many units of the medication remain on the original prescription. Refills Remaining calculates the number of refills that would be available based on the remaining quantity and the quantity normally issued each fill. Next Refill shows the earliest date that the prescription can be refilled, which could even be in the past. In which case the message changes tense. The last field, Expires On, gives the date after which the prescription is no longer refillable.

6. Patient Education Information

Refill Rx also displays and/or prints patient education information containing the following detailed information about a medication:

• Other names
• Uses
• How to Take This Medication
• Side Effects
• Precautions
• Drug Interactions
• Missed Dose
• Storage

7. Refill Rx Reminder _TM  Service

The Refill Rx Reminder is a free service that sends you a refill reminder message via e-mail at least 5 days prior to any upcoming refill. You will receive a reminder notice a maximum of once every 5 days as long as there are prescriptions due to be refilled. You will not be notified of refills that have expired or that are presently scheduled for refill by Refill Rx. Your e-mail address is considered highly confidential and will not be distributed! To sign up for the service, simply fill in the email text box located at the end of your Personal Rx Profile and click the Update EMAIL button. To cancel the service simply clear the email address and click the Update EMAIL button.

8. Refill Rx Prescription Pad _TM

The Refill Rx Prescription Pad allows your doctor to submit fills to the pharmacy. The pharmacy will provide your doctor with a special Patient ID that allows the doctor to access the Online Pharmacy. However, instead of a Personal Rx Profile, the doctor will gain access to the Refill Rx Prescription Pad shown below. The Prescription Pad allows the doctor to submit a fill request to your pharmacy. The doctor uses the Patient ID from your Refill Rx ID Card. This ensures that the prescriptions are for you. It also allows the doctor to view your profile in cases where your prescription history might be helpful or necessary.